Withdrawal from the Purchase Contract

5.3. When can you withdraw from the contract?
In accordance with § 1837 of the Civil Code, it is not possible to withdraw from, among others, the following contracts:
- About the delivery of goods that have been modified according to your wishes or for you;
- About the delivery of perishable goods, as well as goods that have been irreversibly mixed with other goods after delivery;
- About the delivery of goods in closed packaging, which you have removed from the packaging and for hygienic reasons it is not possible to return it.

5.4. How do you return the goods to us?
You must return the goods to us within 14 days of withdrawing from the contract to our delivery address, to any establishment or to the address of our registered office. Do not send the goods on delivery. We are not obliged to accept goods sent on cash on delivery.
We recommend that you include the following with the returned goods:
- A copy of the delivery note and invoice, if these documents were issued, or another document proving the purchase of goods;
- A written statement of withdrawal from the contract (on our form or otherwise) and the chosen method of refund (bank transfer, personal collection of cash or postal order or otherwise). Please include the delivery address, telephone number and e-mail address in the statement.
Failure to submit any of the above-mentioned documents does not prevent the positive processing of your withdrawal from the contract according to legal conditions.

5.5.   When will you get your money back?
We will return all monies received to you within 14 days of withdrawal from the contract. However, please note that we are not obliged to refund you until you return the goods to us or prove that you have sent the goods to us.
In addition to the purchase price, you are also entitled to a refund of the costs of delivering the goods to you. However, if you have chosen a different method of delivery of the goods that we offer, we will refund you the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery of the goods offered.
We will return the money to you:
- The same way we received them, or
- In the way you will request.
In addition to the methods mentioned above, we can always return the money by sending it to the bank account you provided or the account from which the funds were transferred to pay the purchase price (if you do not provide us with one within ten days of withdrawing from the contract). By accepting these terms and conditions, you express your consent to the sending of funds according to the previous sentence, on the condition that you will not incur any additional costs in this way.
You pay the costs associated with sending the returned goods to our address, even if the goods cannot be returned due to their nature by the usual postal route.

5.6.   
When can we withdraw from the purchase contract?
We reserve the right to withdraw from the contract in the following cases:
- Due to a technical error, the clearly incorrect price of the goods was listed on the web interface (Article 2.5 of these terms and conditions);
- The goods cannot be delivered under the original conditions due to objective reasons (mainly because the goods are no longer produced, the supplier stopped delivering to the Czech Republic, etc.);
- Performance becomes objectively impossible or illegal.
In the event that any of the above-mentioned facts occur, we will immediately inform you of our withdrawal from the contract. Withdrawal is effective for you from the moment it is delivered to you.
If you have already paid the purchase price in whole or in part, we will return the received amount to you without cash to the account that you inform us for this purpose or from which you made the payment. We will return the money within five days of withdrawing from the purchase contract.

"Withdrawal from the purchase contract" form for download

For any further questions, please contact us at phone number +420 737 108 685 or via email info@epoxio.cz.